The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their. The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley a, b] is a “best practices” capability model with two. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a capability model intended for those organizations that procure or source IT- enabled.

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As a result of this analysis, it was determined that existing frameworks do not comprehensively address the best practices needed to successfully source IT-enabled services. This translation was completed by Eric Baussand and Eric Herr. Through interviews and feedback, experienced clients, service providers, sourcing advisors and consultants, and technical experts e.

This workshop also focused on potential scope of the proposed Model and its structure. Existing quality models and standards analyzed.

Development of the eSCM-CL

Please help to improve this article by introducing more precise citations. The eSourcing Capability Model for Client Organizations eSCM-CL is a capability model intended for those organizations that procure or source IT -enabled services, delegate one or more of their information technology intensive business activities to a service provideror to those who wish to assess their sourcing capabilities.

March Learn how and when to remove this template message. It should be noted that some organizations participated in interviews under non-disclosure arrangements, and asked that their organizational identities not be disclosed. Sourcing clients and service providers identified a set of critical issues capabiltiy cover the formation, management, organizatiosn, and completion of sourcing relationships. The eSCM-CL development team validated the proposed model framework through the third Working Group meeting in Juneadditional meetings with Working Group participants throughoutand the fourth Working Group meeting in February This completed the first round of the validation of strawman best practices, which was followed by revisions and a second round of review by Consortium and Advisory Board Members.


Based on feedback from the Working Group, an additional synthesis was completed to group the Practices into Capability Areas and Capability Levels that provide a conceptual structure for continuously improving organizational performance and managing service provider relationships.

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It enables client organizations to appraise and improve their capability in fostering the development caability more effective relationships, manage these relationships better, and experience less failures in their client-service provider relationship. This workshop also examined groupings of Practices into prospective Capability Areas. Based on the working group inputs, literature reviews, interviews, and analyses of other frameworks, three dimensions were identified for the eSCM-CL Model: Based on these early learnings from use, the eSCM-CL may be revised to create a baseline model for certification purposes.

Providers have recommended eSCM-CL to their customers, and improved relationships have resulted from the use of the eSCM Models by both clients and their service esourcingg.

Initial Practices in each Capability Area were identified. Analysis, Initiation, Delivery and Completion. The Model has orgqnizations, and will continue to evolve as data is collected from a number of major sources.

Additionally, this workshop identified key issues esourcnig be addressed by the Model. The Sourcing Phases represented the temporality of the Practices; some Practices were relevant to a particular Sourcing Phase, while others covered multiple Phases. Preliminary investigation shows most current quality models do not:. Since its release, it has been used globally by clients for capability determinations, gap analysis, and as guidance for improving their sourcing practices, establishing new processes, or establishing common sourcing processes across their organization.

Workshop participants also identified the need for groupings of Practices at the basic, advanced, and world-class levels, validating the need for a set of capability levels in the eSCM-CL.


Those individuals who have expressed interest in reviewing the capsbility were invited to provide constructive comments, and a public organizationw was held prganizations introduce the Model and solicit feedback. The Capability Areas were Practice groupings that represented the need for the Practices to work as a system across the sourcing process, ensuring the analysis, establishment, management, expansion, and completion of sourcing relationships.

Building on the extensive literature review [Kumar ] conducted in the development of the eSCM SP, an update [Khera ] to this literature review was begun, focusing on two key aspects: This updated literature review focused on identifying best practices what clients are currently doingchallenges from the client perspective, and existing Frameworks or Models. Interviews with organizations actively involved in sourcing began in January Existing quality models and standards mocel analyzed to understand their intent and scope, and to identify their potential applicability to the sourcing process and critical issues of sourcing.

eSCM-CL – Wikipedia

The baseline eSCM-CL Model will not change for at least four years to ensure a stable baseline for certification and data collection, although the eSCM-CL is a living modell that can be expected to grow and adapt to the changing needs of the sourcing community.

This article includes a list of referencesbut its sources remain unclear because it has insufficient inline citations. A key outcome of this workshop was industry validation of the need for best practice guidance such as the eSCM-CL.

Pilot Capability Determinations using the Model and associated method provide insights into the use of the Practices in broad, real-world settings, and provide esourcnig that can be used to suggest further refinements to the eSCM-CL.